Refund policy
Stim Return & Replacement Policy
At Stim, we prioritize quality and customer satisfaction. Due to the nature of our oral nutraceutical pouches, we do not accept returns or offer refunds once a product has been purchased. This policy is in place to maintain the highest standards of safety, hygiene, and product integrity.
Defective or Incorrect Items
While we take every measure to ensure accurate and high-quality shipments, mistakes or defects may occasionally occur. If you receive a damaged, defective, or incorrect item, please follow these steps:
- Report the issue within 7 days of receiving your order.
- Provide the following information in your request:
- A clear picture of the item showing the issue.
- A picture of the packaging (if applicable).
- Your proof of purchase (order number or receipt).
- Send this information to our customer support team at [info@stimpouch.com].
After reviewing your submission, we will determine if a replacement or store credit is appropriate. If approved, we will cover the cost of shipping the replacement item.
Exclusions & Additional Notes
- We do not accept returns or exchanges for reasons related to personal preference, taste, or dissatisfaction with the product.
- Orders that are refused or undeliverable due to incorrect address entry are not eligible for a refund. Please double-check your shipping details before placing an order.
- Stim is not responsible for lost or stolen packages marked as delivered. If your order is missing, we recommend checking with your local carrier or neighbors before contacting support.
By completing a purchase on Stimpouch.com, you acknowledge and agree to the terms of this policy. If you have any questions, feel free to reach out to us at [info@stimpouch.com].